Iceman Registration

[Doc_d]

Can anyone say "offshore software development"? How in the *beep* do you have a system this faulty and not know it ahead of time?

Are the mutliple charges from people hitting the refresh button or hitting the submit button multiple times due to slow response trying to perform the credit authorizations? These issues are trivial to design around with a token scheme. This is not the 1990s when this was all new to everyone.

[greatwhitedog]

You think you had fun, try regsterng a tandem.

Did you have to select and pay for two riders, like I did? Iceman has always required only one registration for Tandem, so this was a surprise. I had to create an account for my stoker and pay for both riders. That may mean he is now registered as a tandem team, I don't know.

Yes, but the recept came back with just one rider charged.

It was weird that I had to register my stoker who wasnt regstered with usac. once I did I couldnt attach my stoker to my item in my cart. I didn't realze I had to make a group to attach. I had to remove the item in my cart, select the group first, then the event. Then I saw two charges and said 'F' it 'm almost done.


Thanks for all the clear instructions USAC.

[rideondirt]

Are the mutliple charges from people hitting the refresh button or hitting the submit button multiple times due to slow response trying to perform the credit authorizations? These issues are trivial to design around with a token scheme. This is not the 1990s when this was all new to everyone.

I was charged twice because I hit refresh. What happened was I hit "submit order" and after about 30 minutes, the page timed out, there was no order confirmation (email) and nothing showing up on my CC. So I hit "refresh." I got the same error message after another 30 minutes and decided to give up. Later it showed multiple charges on my CC.

I still have not received confirmation from USAC or Iceman that I am registered . . . I did email them with my info early yesterday afternoon. And I still have multiple charges on my CC.

[nailgunn]

if you log into USA Cycling and click on the "My Account" you will see your registration in the top Right hand side above "Register for an Event

Bell's Beer Iceman Cometh Challenge Sat 11/3/12 TBA Clydesdale 40+ Cat 1/2/3 (this is what Mine has)

[rideondirt]

My USAC acct says that I am not registered for any events.

[G.Cook]

OMG this seems to get worse every year. To bad. Iceman seems to have jumped the shark. At least for me. Good memories of my 4 events though.

[drmoorejr]

Heather Rockwood of USA Cycling just called me and fixed all my credit card charges. I was charge quite a few times.. She has been working on this all day. Very impressed with the call back. Iceman is on!

[c0nsumer]

Heather Rockwood of USA Cycling just called me and fixed all my credit card charges. I was charge quite a few times.. She has been working on this all day. Very impressed with the call back. Iceman is on!

These must not be just preauths then. They need to fix that before the next registration rush that they handle.

[edge_kw]

I hope everyone is having better luck getting duplicate charges taken care of than I am.
Yesterday, Heather Rockwood, from USAC, emailed me and stated that 8 of the 9 duplicate charges would be refunded. Upon looking at my account today....there are $2100 worth of charges to USA Cycling...dated today March 3.
WTF ?!?!?!

Anyone else having continuing issues?

[Bento]

Well I can never get those four hours back, struggling to register for Iceman. I did get the mass email saying they will refund the extra charges.

I am glad the Lumberjack 100 only took until five minutes after the start of registration. BikeReg and the promotors who use them are da b0mb.

[vintagefisher]

i just tonight finally was charged by USAC!!! no conf email no charge, nothing for 2 days had me thinking i didnt make it..IM IN!!! with $160 in extra charges but that will come back later... IM IN!!!!

[asmallsol]

Why don't they just do an Amazon store. Just have three options (one for the under 18 price, the adult price, and slush cup prices). Once you buy your "item" you'd get an email to a link/code to active your entry to the proper age group. Doubt amazon would have a problem with 4000 people logging on at the same time.

[mrbeau78]

That's a good idea. I was thinking the same thing--only with Ticketmaster (who would probably gouge us). In any case, after you get a confirmation code, you get a month or so to register to your category through the Iceman administrators.

[tom]

maybe they could just go to school on someone who's been down the road before. the chicago triathlon sells out in a couple hours, maybe they could use their registration provider. last year the iceman was boasting they could handle 800 calls an hour, i figured about 4000 riders were chomping at the bit at 10am to dial their phones, it really doesn't take a rocket scientest to figure out how that was going to turn out.

[dirtjunkie]

I agree with the analogy of the post "Iceman is like crack to mountain bikers"....Wondering though....how come??

It's a fun event. Race day seems to go smoothly. The course is pretty fun and able to handle the amount of traffic. I understand it takes a small army to pull this event off and the prep work is pretty huge. I applaud them for creating such a following....but, how come?

Is it because it's "the last race on the calendar" for each year?

What if there were another race offered...same weekend....Just thinking....fun course....SW MI.....Post race beer/food....a sign up procedure via BikeReg (or other appropriate & experienced sevice provider)..... would you go??